7206 N. Terra Vista Dr., Peoria, IL 61614-1352      800-322-2657      Phone: (309) 692-4336      FAX: (309) 692-4643       CAREERS!       fb  linkedin

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Customer Experiences

The Situation

About Telhio

Telhio Credit Union has been a strong and stable financial institution in central Ohio since 1934. Telhio is a not-for-profit, full-service financial institution cooperative, meaning the members are owners and can expect to receive high-quality financial services to meet all of their needs. Telhio is strong and safe, and has been serving central Ohio for more than 75 years.

Telhio began as a credit union for Columbus Telephone Company employees. The expanded vision of our board of directors and management staff took our credit union beyond just that select group. We now service all who live, work, worship and attend school in Franklin County and surrounding communities. We also serve Select Employer Groups (SEGs) in a variety of industries including accounting, automotive, manufacturing, medical, real estate and telecommunications.

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The Situation

About TCF Bank

At TCF, it is our goal to be the most convenient bank in the markets we serve. As an affiliate of TCF Financial Corporation, a Minnesota-based national bank holding company, TCF had 379 branches in Illinois, Minnesota, Michigan, Colorado, Wisconsin, Arizona, South Dakota and Indiana as of December 31, 2014.TCF supports the banking needs of its communities in numerous and diverse ways. We provide financial solutions to a broad range of customers, individuals, families and small to medium-size businesses. We also work to ensure that credit is available to everyone, especially those in low to moderate-income neighborhoods.

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TCF Bank has 380 branches and was seeking new software solutions to run their teller cash recyclers. This change was in conjunction with major PC hardware and system updates across the branch network. The situation demanded significant coordination with multiple vendors and departments to ensure a smooth transition from the current software and minimal disruption to their daily branch operating procedures.

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The Situation

Purdue Federal Credit Union is a member-owned financial cooperative with more than 66,000 members nationwide and assets exceeding $900 million, which includes students, faculty and staff, and communities where Purdue University and its regional campuses operate. While Purdue Federal was in the process of creating their first “branch of the future”. they noticed a shift with monetary transactions decreasing and more member consultations increasing. Purdue Federal needed to redesign their branches to account for this shift. It was important to eliminate the physical barriers with a teller line and instead focus on a lobby with increased personal member relationships to help secure new accounts, loans and other sales. Purdue Federal placed dialog pods in the lobby instead of a teller line. They soon realized in order to continue to conduct cash transactions while also allowing additional team members to be on the floor as needed to help members, they needed additional security. As a result, Purdue Federal determined they needed to install cash recyclers in all of its branches.

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The Situation

About Chemical Bank

For over 95 years, Chemical Bank's hometown approach to banking has been focused on community banking, highlighted by local leadership and decision making, a devotion to community and personalized service. Chemical Financial Corporation is the second largest banking company headquartered and operating branch offices in Michigan.The Corporation operates through a single subsidiary bank, Chemical Bank. Following its recently completed acquisition of Northwestern Bancorp, Inc., Chemical had, on a pro forma basis as of December 31, 2014, $7.3 billion in assets and 178 banking offices spread over 46 counties in Michigan. These branches are divided into 18 Community Banks, each of which has its own Community Board.

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About University of Wisconsin Credit Union

UW credit union

University of Wisconsin Credit Union is a growing, federally insured financial institution committed to the financial well-being of the members it serves. UWCU was founded in 1931 at the University of Wisconsin in Madison, Wisconsin. UWCU takes in account deposits from members who are in a position to save, and loan money to other members needing affordable credit. With no stockholders, any potential profits are used to maintain fair interest rates and keep account fees low. Throughout UW Credit Union's history, the products, services, network of branch offices and technology systems have expanded in response to member needs. With assets totaling $2.1 billion and with more than 210,000 members exceptional growth has been achieved by continually giving more value and staying true to the vision of the founders. UW Credit Union remains committed to the cooperative mission and the security of future successes.


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