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Thought Leadership Center

Join the Cash Automation Nation!

The cash automation evolution began with fast and accurate tellers manually processing cash. Then came currency counters to help with pre-counted and sorted currency. The introduction of note-detection technology for currency counters reduced errors in sorting even further. Today’s technology offers Teller Cash Recyclers, which brings the cash vault right to your teller’s fingertips! Your frontline and backroom converge to accomplish massive efficiency and staffing flexibility.

Assisted Self-Service - The latest in branch transformation technology!

Welch Systems can break the chains that cash places on your branch staff. Our teller cash automation solutions allow your branch to operate with unconstrained and customer-focused resources. Using both innovative technology and personalized attention, we can provide custom-designed solutions to help you reach your goals. It takes more than just superficial knowledge to be a true partner. We have the extensive knowledge, skill, innovation and commitment to be your partner for today and the future. Make your appointment today to stop by our Center of Excellence and see first-hand how cash automation can evolve your branch.


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Branch Experience Basics: Defeating the Distrupters


Importance of a positive in-branch experience

As financial institutions change their primary focus from cost efficiency to delivering an improved customer banking experience, this change of direction has resulted in measurable gains.  According to many industry reports, these gains are significant.  In its recent report, McKinsey stated: “US retail banks with better customer experience are growing deposits faster.”  The deposit growth reported for the top-rated group in terms of customer experience [CX} was 5.9% CAGR, this compared to only 3.2% for the low-performing quartile. 

In its report, In Search of Customers Who Love Their Bank, Bain states that banks with high loyalty scores outperform their counterparts by a wide margin, with respect to net interest income of 13% growth versus 6%.  Presumably, loyalty is a direct byproduct of delivering a unique and outstanding CX over time.


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TCR Supplier Selection - Beyond Feeds and Speeds


When it comes to selecting potential suppliers, the discussions typically move quickly to the things that are most easily measured, like operating speeds, feed characteristics, unique hardware features and of course, price. While all these factors are an important part of any technology decision, there are also more important factors that should be carefully considered.

As the Global Market Leader in teller cash recycler (TCR) deployments worldwide with decades of experience in cash automation technologies, Glory recommends that Financial Institutions look beyond the surface of speeds and feeds to what matters most to their long-term success initiatives. Let’s call these high impact factors needs, deeds and seeds.


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Teller Cash Recyclers - Don't Major in the Minors

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Within the context of the ongoing discussions about branch transformation, initial conversations most often revolve around strategies for improved CX, branch staffing, delivery processes, and physical facilities. Inevitably, decisions related to currently available technologies also come into the picture at some point with the goal of supporting the various decisions made about CX staffing, processes and facilities. One of those technologies often being considered is the Teller Cash Recycler or TCR.

The challenge now becomes, how should a financial institution proceed with the technology review and selection process? Assuming the goal is generally about selecting the appropriate TCR technology that supports the organization’s overall strategy, provides a high-quality customer experience, and delivers a sound business case, this is an incredibly tall order!

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