7206 N. Terra Vista Dr., Peoria, IL 61614-1352      800-322-2657      Phone: (309) 692-4336      FAX: (309) 692-4643       JOIN US!       fb  linkedin

welch logo

Thought Leadership Center

Join the Cash Automation Nation!

The cash automation evolution began with fast and accurate tellers manually processing cash. Then came currency counters to help with pre-counted and sorted currency. The introduction of note-detection technology for currency counters reduced errors in sorting even further. Today’s technology offers Teller Cash Recyclers, which brings the cash vault right to your teller’s fingertips! Your frontline and backroom converge to accomplish massive efficiency and staffing flexibility.

Assisted Self-Service - The latest in branch transformation technology!

Welch Systems can break the chains that cash places on your branch staff. Our teller cash automation solutions allow your branch to operate with unconstrained and customer-focused resources. Using both innovative technology and personalized attention, we can provide custom-designed solutions to help you reach your goals. It takes more than just superficial knowledge to be a true partner. We have the extensive knowledge, skill, innovation and commitment to be your partner for today and the future. Make your appointment today to stop by our Center of Excellence and see first-hand how cash automation can evolve your branch.

 

Hot Topics

 

White Papers

 

Articles of Interest

 

Customer Experiences

 

Blog

TCR Supplier Selection - Beyond Feeds and Speeds

speed

When it comes to selecting potential suppliers, the discussions typically move quickly to the things that are most easily measured, like operating speeds, feed characteristics, unique hardware features and of course, price. While all these factors are an important part of any technology decision, there are also more important factors that should be carefully considered.

As the Global Market Leader in teller cash recycler (TCR) deployments worldwide with decades of experience in cash automation technologies, Glory recommends that Financial Institutions look beyond the surface of speeds and feeds to what matters most to their long-term success initiatives. Let’s call these high impact factors needs, deeds and seeds.

 

Read more ...

Teller Cash Recyclers - Don't Major in the Minors

Baseball on field shutterstock 125996114

Within the context of the ongoing discussions about branch transformation, initial conversations most often revolve around strategies for improved CX, branch staffing, delivery processes, and physical facilities. Inevitably, decisions related to currently available technologies also come into the picture at some point with the goal of supporting the various decisions made about CX staffing, processes and facilities. One of those technologies often being considered is the Teller Cash Recycler or TCR.

The challenge now becomes, how should a financial institution proceed with the technology review and selection process? Assuming the goal is generally about selecting the appropriate TCR technology that supports the organization’s overall strategy, provides a high-quality customer experience, and delivers a sound business case, this is an incredibly tall order!

Read more ...

Branch Automation: First Things First

chess shutterstock 142671544

So here we are, deep into ongoing discussions and potential initiatives around getting to the right future branch strategy and footprint.  Some say, “no branches”, while others think micro-branches, pop-ups, or a scalable branch approach could all be part of the answer.  While branch transformation remains ‘front and center’ in today’s discussions, early experimentation has produced very mixed outcomes and false starts, including technology decisions without a clear business strategy. These efforts have often been both expensive and disruptive.

Some are saying to take it slow… “Let the market evolve until things become clear related to investing in branch technologies.”  This messaging is both right and wrong.  First, it is being put-forth in some cases because the supplier offering that advice does not have, or plan to have, evolved technologies in its solution set.  This fits the ‘wrong message’ profile, certainly, since many branch tech suppliers do offer these advanced technologies intended to offer AI services, automate many/most branch transactions, or provide branch access to banks’ SMEs via remote video.

On the other hand, the messaging is correct.  This is simply because, just like bank clients or CU memberships are each diverse groups with a wide range of needs, financial institutions [FIs] are similarly diverse with a wide range of current needs as well as future needs related to their strategic mission.  Some are ready to take the lead with branch technology, and others are simply not!

With this in mind, let’s look at taking first things first!   If there ever has been a ‘sure bet’ when it comes to branch technology, it is the added value of teller cash recycling technology.  Let’s review the overall value proposition.

Read more ...

See all

branch transformation
service and implementation
supply banner

glory logo

hyosung logo

epson logo

Go to top