RemoteView ATM/ITM
RemoteView ATM/ITM enables you to view your equipment anytime, anywhere, and on any device. View current status and request service for your entire fleet through our dashboard.
RemoteView Diagnostics
Monitor, manage and maintain your ATMs and ITMs. Reduce service calls by 2/3 with remote troubleshooting and timely resolution.
- Includes remotely identifying the problem, and repair of basic software issues for superior uptime.
- Includes dedicated RemoteView Specialists that are certified to administer
- If RemoteView Specialists can’t fix, a technician is dispatched with diagnostic information for a faster repair and a first-time fix.
- Anti-Skimming notifications for supported devices.
- More up-time, less down-time… Happier customers!
RemoteView Patch Management
Maintain compliance and keep your ATMs and ITMs secure with up to date Windows patches.
- Scheduled as requested, day or night.
- Patch status reports provided, ready for auditors.
RemoteView Security Plus (PCI Compliant)
Protect your devices with a security suite that includes Anti-Virus, Anti-Malware and trusted App Control.
- Zero-day protection against malicious attacks.
- Security logs available upon request.
Automated EJ Archiving
View and download Electronic Journal reports that are uploaded automatically.
- Protect against Reg E Act 205.13- Administrative Enforcement; Record retention (requires initial setup)
- All EJs auto-archived
- One year of retention guaranteed.
- Analytics and reports showing transaction types, volume, and profitability included.
Marketing Updates and Screen Changes
Deploy advertisement screens to any and all ATMs and ITMs automatically, at times you choose.
- Includes uploading of quarterly Marketing Screens to each ATM (may require initial setup costs)
- Sync up with in-branch campaigns or in-market advertising
- Use shotgun approach or be strategic at each location
- Tie into branch Plasmas, LCDs, Servers, Desktops, Printers, etc.
Backups
Nightly image backups with ultra-fast recovery.
- Fast and reliable storage with solid state drives.
- View backup status online.
ATM Transaction Search
- Integrates with major ATM and Teller Platforms
- Find video associated with a particular transaction, account, teller, and more!
- Reduce investigation time by conducting faster searches for video/events by ATM receipt data.
- Simply type in the last four digits of transaction and it correlates with the video!
RemoteView Case Management
The latest addition to the RV Dashboard is Case Management. This allows you to upload your surveillance video (fraud, robbery, etc.) to a centralized web interface and share internally or externally with one click. The RV Dashboard is specifically designed to provide all of your security or ATM equipment info at your fingertips! Alarms, Video, ATMs reporting… you name it!
RemoteView ATM- Case Studies
Having it all: Improving ATM Profitability AND Customer Experience (INETCO Blog)
Going Granular: Seeing the ROI in ATM monitoring and transaction analytics (ATM Marketplace)
“The introduction of RemoteView ATM has helped us reduce costs, and increase the efficiency and consistency of our service across the branch system. Working with Cook and their RemoteView team has been a pleasure. They are always available and quick to respond. They have also made the transition from the old DVRs to the RVS system painless and easy to understand. Their superior solution and service quality, in my opinion, makes them a standout in the marketplace!” Melanie- Bank of Hope.
