The days of “banker’s hours” are long gone, but so are the days of long lines for depositing checks. Consumers today expect to be able to do what they want, when they want, where they want, and there is more variance than ever in what they want. Many consumers do most of their banking digitally, and only visit branches to open new accounts, or for loans, problem resolutions, or non-digital transactions (i.e. cash). Others prefer, or need, to do even basic transactions in person. Merely increasing or decreasing teller staff and drive-up hours is not sufficient for meeting consumer’s expectations or maintaining necessary efficiency.
In order to meet today’s complex challenges and not burden your cost structure, traditional methods must be supplemented with automation. At Welch Systems, our branch transformation solutions – teller cash recyclers and self-service coin machines – automate time consuming manual processes, enabling more flexible and effective branch staffing models. Core integrated ITMs mark another leap forward in efficiency and service, providing consumers with 24-hour access to teller-line like transactions and funds availability via self-service, as well as the option for personal assistance from a live person through video or tablet.
Branches may not be getting busier, but they are still very important to your customer base and for attracting new customers. Branch impact – the customer experience you deliver – will continue to be the competitive edge for your financial institution. Welch Systems is more than just one product, more than just one solution. Discover how our team can deliver comprehensive cash-handling solutions that connect with your business goals… for today and the future.
When you’re transforming your branch into the “branch of the future” it requires the rights tools – and especially the right technologies. At Welch Systems, we have a wide a range of banking equipment to automate and eliminate tasks and take the burden off of your staff. Located in Peoria, we are a banking equipment provider offering banking equipment sales and banking equipment repair for all of Illinois, including the Quad Cities, and Eastern Missouri.
Transformation really begins with your people, and then proceeds though the processes they use to deliver financial services. Just as important, your branch delivery must be fully supported by the design and functionality of your physical properties themselves. While the first order of business in any bank transformation is working with and training your staff to develop new skills and change the way they work, the properties that you have – technology and equipment – will ultimately empower them.
When you’re starting down the path of branch transformation remember it all starts with having a crystal clear view of what you are trying to accomplish, along with a precise understanding of what will be required of your people – and then making sure you have the technologies and equipment in place to make it all function smoothly.
Contact us today to discuss how we can help you achieve your goals.