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Thought Leadership Center

Join the Cash Automation Nation!

The cash automation evolution began with fast and accurate tellers manually processing cash. Then came currency counters to help with pre-counted and sorted currency. The introduction of note-detection technology for currency counters reduced errors in sorting even further. Today’s technology offers Teller Cash Recyclers, which brings the cash vault right to your teller’s fingertips! Your frontline and backroom converge to accomplish massive efficiency and staffing flexibility.

Assisted Self-Service - The latest in branch transformation technology!

Welch Systems can break the chains that cash places on your branch staff. Our teller cash automation solutions allow your branch to operate with unconstrained and customer-focused resources. Using both innovative technology and personalized attention, we can provide custom-designed solutions to help you reach your goals. It takes more than just superficial knowledge to be a true partner. We have the extensive knowledge, skill, innovation and commitment to be your partner for today and the future. Make your appointment today to stop by our Center of Excellence and see first-hand how cash automation can evolve your branch.


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Better Banking: Simplicity Adds Value

less is moreWe seem to be living at a time when things generally are increasing in complexity. From understanding and choosing health insurance to operating your smart phone or tablet, things are just more complicated than they used to be. For instance, how many passwords do you need to keep track of today versus 20 years ago? This is not to discount the wonderful array of options that technology provides us. It is only to say that options add complexity to our lives and compete for our time along with all the other things we need to balance.

Banking is no exception. It is way too complicated. This was the theme developed by Jeffry Pilcher, CEO/President of The Financial Brand at their 2015 forum who stated, “There are a million other things people would rather think about than banking. It is boring, it‘s tedious. It’s complex. That’s why financial institutions need to build an innovation strategy completely around making banking easy and saving people time.”i


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The Art of the Branch – Applying Technology


The conversation about how we are going to do this “branch transformation” thing, and the role of technology in that process, continues:

“So, the future of banking is enabling a customer to come into a branch and interact with a bank employee who isn’t in the branch?”
Cornerstone Advisors report: “The Quest for Video Teller ROI”, November 2016

Our colleagues at Cornerstone have published what I believe is a quite fair – and extensive assessment of the branch transformation technology explosion in retail banking, focusing on the question: “Is there a value proposition for these new assisted self service technologies, and particularly video (remote) teller solutions?”

Their answer, after looking at the question from many different angles, is exactly what you would expect: “sometimes”.



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Robot Banking: Just Because We Can?

robot banking​I recently read an article published by The Financial Brand entitled “Will Robots Replace Tellers In Bank Branches?” I did so with great interest as in-branch technology that improves operational efficiency and the customer experience is central to our business. Is this where banking is headed? Removing the human element altogether from the branch experience is certainly possible, but is it plausible? Today it seems that technology enables possibilities that seemed beyond comprehension only a few years ago. However, care must be taken to apply technology to banking in such a way as to add real value for the bank or for its customer, and not just ‘because we can.’

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